Transport committee  Can you repeat your question on the sticky pedal issue--if left unresolved...?

Transport committee  As I mentioned before, the sticky pedal issue doesn't occur suddenly; it's a rare issue, and once you brake, the car will stop safely. However, we have to really promote to all customers who did not get the sticky pedal fixed that they visit a dealer as soon as possible.

Transport committee  Just before Stephen speaks, I want to correct some information. The first information we had as a complaint on sticky pedals was at the end of October. The factory announced the recall at the end of January. So this is four months. As you may know, this sticky pedal issue is not

Transport committee  There are two different words--complaint or defect--in reporting. We have an obligation to analyze and investigate whether or not a complaint really deals with a defect, and once we find there is a defect, we have to immediately report to Transport Canada.

Transport committee  May I repeat that the complaints contains a lot of issues, including misuse or misapplication and some vehicular defects over the industry. So I really recommend that complaints have to be first clearly investigated and analyzed by each manufacturer. Then after we report back. Of

Transport committee  I want to comment that because Canada has quite unique road conditions and environment, especially cold temperatures, Toyota Canada also really influenced TMC a lot this year on recalls. This is not simply just an instruction from TMC about the recalls. We have full consultation

Transport committee  Thank you. Thank you for inviting me here to Canada to the committee today to respond to the Toyota recalls. Over the past few months many Canadians have wondered whether Toyota vehicles are safe, and we regret that this has caused our customers both anxiety and inconvenience.