Information & Ethics committee  So, for the telephone system, metadata is not what you say on the call. It is whom you are calling, who called you, and the relationship between the callers. It can even be where you called from. Metadata is a very useful law enforcement tool. If they think that a person is a s

Information & Ethics committee  If we have a breach that has happened to one of our customers, we of course inform them right away. Then we will give them free access to credit-limit monitoring so they can monitor their credit score and make sure no one is impersonating them.

Information & Ethics committee  We're the first, so I think they'll put one together now.

Information & Ethics committee  That's correct, sir.

Information & Ethics committee  Yes. It's primarily police.

Information & Ethics committee  There's a group of professionals that Mr. Storr manages that is staffed 24-7. They do those type of requests and also 911 requests.

Information & Ethics committee  It's only with a warrant, or if you notice from the numbers, there are 711 child exploitation requests. We will give an IP address with a child exploitation request. The third category is an emergency. Those are the three categories.

Information & Ethics committee  Yes, but you have to realize that these are for the most part from the police. There's another probably five times that number that come from 911 operators which are sometimes police and sometimes not, so it's even bigger than that number, but because those are 911 operators, we

Information & Ethics committee  Yes, I would agree with everything that Colin said. There are high-tech breaches or high-tech attacks, and there are also low-tech attacks. We have a huge bunch of engineers and computer scientists who are constantly protecting our networks from attack, but there's also low tech.

Information & Ethics committee  That is absolutely correct, sir. It's either a department that has a specific statutory power to make that request, or it's a law enforcement agency.

Information & Ethics committee  Yes. In fact, my colleague Mr. Storr and I flew up on the plane today and he showed me an e-mail that he got this morning, which was an e-mail of thanks. What happened was a police officer on a post-traumatic stress disorder website posted that they were going to commit suicide.

Information & Ethics committee  Thank you very much for that question. I think the report we've circulated this morning is the first step in at least giving our customers and this committee and the government and interested parties an understanding of the extent to which law enforcement agencies request the in

Information & Ethics committee  That's correct.

Information & Ethics committee  That's only in very limited circumstances, and it's really name-and-address type information, or in an emergency situation. In an emergency, of course we're going to do it, because someone's life is at risk and they don't have time to get a warrant. For the name-and-address inf

Information & Ethics committee  In many cases it is. They could do a reverse lookup for some of it on the Internet. That's another reason we don't think it's terribly significant.