Official Languages committee  The PSC audit raised a number of points where we took the leadership in establishing policies, procedures, and tools for our HR advisers and managers, so that for every staffing action this would not occur again. We also do a quality assurance before an appointment is made to ens

Official Languages committee  Yes, we had two. One of them was resolved. As to the other one, we provided the Commissioner of Official Languages with the information, and we are waiting for an answer.

Official Languages committee  I can tell you that from 2008 to 2010, we had nine complaints in total. We can compare this with the public service as a whole, where, for the same period of time, there were 600 to 700 complaints per year. An average of three complaints per year out of 600 is less than 1%.

Official Languages committee  I have no information on that. The Commissioner of Official Languages has dealt with specific cases the last few times. There was no review of the board as a whole.