Human Resources committee  We're at around 50%, at just over 50%, I would say. It fluctuates at different times of the year. Certain types of claims lend themselves to automation more than others, so it's not a stable number. It moves around.

Human Resources committee  There's a manual intervention that's required on the remainder. Some of those are complex claims that could never really be automated. We never--

Human Resources committee  I don't think that would necessarily mean it couldn't be automated, but it's generally the types of claims that require more fact-finding around them or that have some unusual circumstances around them that would--

Human Resources committee  We're not aware of any systematic errors with respect to the best 14 weeks. I do know that those claims are indeed harder to automate. There's probably a little more manual effort associated with those claims than with the average claim.

Human Resources committee  We are working our way up. We're prioritizing our work. We'll automate the easier and less complex and more frequent types of transactions first, and we'll work our way up accordingly.

Human Resources committee  I'd have to check the exact schedule as to when those--

Human Resources committee  That may not be determined yet, because we're working our way up. It may be part of the set of claims that are not--

Human Resources committee  We have a three-year automation agenda associated with the strategic review commitment that was announced earlier and the 600 FTEs that were noted.

Government Operations committee  I'd be happy to speak to the question of service delivery. The announcement you're referring to on about 600 positions does not impact call centres. That is a modernization agenda that will unfold over the next three years, this being the first year. The vast majority of that will be achieved over the course of three years.

Government Operations committee  This was a measure that we implemented in short order following the budget. We actually got it implemented in time for the July payment for seniors. What it does over the course of the year is increase the GIS payment by approximately $600 for a single recipient and $840 for a couple, and it goes to about 40% of the guaranteed income supplement recipients who receive this top-up.

Government Operations committee  It was between 600,000 and 700,000 GIS recipients.

Government Operations committee  I'm afraid I don't have all the details on the work we're doing on Access Key, but it's an issue we are certainly actively working on within the organization. We're looking to align the different systems with government-wide authentication processes. There are discussions across the government, with different departments, to arrive at the best solution to meet the needs of various departments, including Service Canada.

Government Operations committee  That's something we would have to follow up on. I'd be happy to follow up. I can get the answer from colleagues in Service Canada and provide that to you.

Government Operations committee  Thank you for that question. This was indeed a huge challenge. Normally, to make a change of this magnitude and complexity affecting this many people would take quite a number of months to do, to reprogram the systems. We came up with some innovative ways. I don't want to get into all the details of the technology, but we brought together our technology specialists and our program designers.

Government Operations committee  Thank you for that question. We have made service excellence the cornerstone of the strategy for Service Canada for the last several years. It's been a bit of a transformation for the organization to go from being specialists in a given program to being more generalists in the delivery of service to Canadians.