Veterans Affairs committee  No. What's important—and it's what's important to our veterans—is that when they need a case manager, when they need a case management service, they'll have it available to them, and that's a commitment the department continues to make and will make in the future.

Veterans Affairs committee  We have many examples where case managers provide that service, and it is very effective. The feedback from our veterans indicates that.

Veterans Affairs committee  A client service agent.

Veterans Affairs committee  Overall, there were 75 that were reduced.

Veterans Affairs committee  I can address that question. When it comes to case management, it's important that we maintain a professional practice, that our case managers have the credentials when they are recruited into the department or they receive adequate training throughout their time in the departm

Veterans Affairs committee  Yes, there are.

Veterans Affairs committee  No, there will not.

Veterans Affairs committee  Currently the district office in Charlottetown is slated to close towards the end of 2013.

Veterans Affairs committee  That is correct.

Veterans Affairs committee  I believe you are speaking of the workload intensity tools that I referenced in my opening remarks.

Veterans Affairs committee  The development of these tools really began toward the end of 2010. It was a national effort that involved front-line staff from across the country who were experts in the field. We went to them to help us develop these tools. They worked extensively as a team for about 12 months

Veterans Affairs committee  We received our confirmation that we would be here today. In fact, Monsieur Lalonde received his invitation yesterday as well.

Veterans Affairs committee  As departmental officials, we get engaged in discussing potential committee agendas. That is an evolving process, and we are then informed when the date will be and when we are to appear.

Veterans Affairs committee  I can't confirm that.

Veterans Affairs committee  There are 250 case managers.