Industry committee  This is just something to capture a bit of the points we were making earlier. As an enforcement agency we need to be where consumers and businesses are, and increasingly that's online and has an international reach. So it means that we need to work increasingly in collaboration

Industry committee  I don't have any.

Industry committee  Actually I had a few remarks to share with the committee, if you wish.

Industry committee  In answer to your question, as my colleague Ms. McDonald mentioned, I would say that three companies in Canada have 90% of the market, and Canadians pay some of the highest prices for mobile services in the world. The government therefore held an auction to allow other companies

Industry committee  There are several aspects to the issue. We chair the Fraud Prevention Forum. We do a lot of awareness-raising each year. We also do work internationally. It is important that our citizens be aware of these issues. They know how to surf the Internet. The new anti-spam legislation

Industry committee  I'll start, and then turn to my colleague Mr. Kellison. Essentially a lot of the important cases we have brought recently are about transparency, showing consumers the real cost for various services they're being offered, like the CREA case, the real estate case. It was the same

Industry committee  Yes.

Industry committee  The volume of complaints that we receive I think speaks to Canadians' willingness to come forward. As I mentioned, it's about 15,000 annually. Our challenge—and it's the challenge that our partners to the south, the Federal Trade Commission, face as well—is doing data analytics

Industry committee  In fact, we have cases in Canada. In the Yellow Pages case I mentioned, there were, in our view, fraudulent misrepresentations made on the Internet. That's precisely what our case is about; it's to cease those representations, at least in Canada. But we're doing something that in

Industry committee  Partially. We receive upwards of 15,000 complaints a year at the bureau. We also get information from domestic partnerships, from law enforcement partnerships across Canada, as well as internationally, but sometimes it can be something we observe in the marketplace that consumers

Industry committee  You pinpoint what is a growing international problem. We are seeing more and more Internet sites that either use a country name, a domain name, or a country flag. In fact the fraud that we see online will be targeted to a geographic population. We have a case going on right now w

Industry committee  No, there is not an accreditation per se. What we do have, though, is tremendous guidance on how to spot fraud and report it, what to do and how to check against it. But there isn't something to accredit a website, because, quite frankly, it is very easy to set up a website.

Industry committee  I'm going to turn to my colleague, Matt Kellison, to talk about a case we have ongoing that illustrates some of the dynamics in this area.

Industry committee  As I was saying before about our work on the Internet, online, we have to be where consumers and businesses are, so we've had to develop the capacity. When we, for example, execute a search to seize terabytes of data, we often seize mobile devices and have to examine the data tha

Industry committee  No, I understand what you're saying. Many trade associations will in fact self-regulate and develop those standards for themselves. Our role as an enforcement agency is to make clear where the bright lines are. For example, following the Bell Canada case, Bell Canada stopped maki