Human Resources committee  It applies to calls going through to an agent, to a person. So to back up, we have well over 16 million calls being dealt with through an interactive voice response system...people who are getting the answers to their questions--

Human Resources committee  --without wanting to get to an agent. Then--

Human Resources committee  If I could...the 32% number--

Human Resources committee  --is people who want to get to speak to an agent. They're speaking to an agent, and in this case, 32% of those calls are being answered within three minutes.

Human Resources committee  I--

Human Resources committee  Okay. Very quickly, on the question about the average payment in 23 days, it does include both notice of payment or non-payment, so that's the clarification from the article in the Charlottetown paper.

Human Resources committee  Right. The second thing I would say is yes, at this point we are having higher volumes of calls coming into our EI call centres. These vary by week, by month, and by season of the year, but it is quite accurate to say that we are having high volumes at the moment, and there are

Human Resources committee  I think we have a distinction to be made here between how people are applying for EI, which is highly electronic these days, and how much we are still processing. There is a difference between--

Human Resources committee  About that, yes--