Public Accounts committee  Mr. Chair, as I indicated earlier, there were a number of investigations—14, in fact— both in the domestic network and overseas, and there was very clear action taken in a number of cases where we did the full investigation. There were very serious consequences if the allegations

Public Accounts committee  I think it's important to point out that no one has unfettered access to the global case management system. There is a very serious set of controls in place. For instance, as Ms. Morgan pointed out, even if these individuals did have a look at their file, they did not have the op

Public Accounts committee  Mr. Chair, we have undertaken some surveys, indeed, to see client satisfaction with the process. I don't think there are particular questions about fraud in there, but on the other hand there are opportunities to raise issues that individuals may have come across. We are in the p

Public Accounts committee  Mr. Chair, we do take this very seriously indeed. There have been a number of investigations. There were 14 investigations over the past year. Seven cases were identified in our domestic network, and of those, two employees received suspension; one received a five-day suspensio

Citizenship and Immigration committee  In section 91, there is some ambiguity there, which we have tried to clarify—

Citizenship and Immigration committee  Mr. Chair, perhaps I could point to three things. First of all, faster processing times will hopefully lead to fewer needs for status updates. The second point is that we're putting more information online so that clients are able to go online and get a better status of what's

Citizenship and Immigration committee  We're making real efforts so that we're not rejecting applications for minor issues of that nature. We're also getting better at communicating with our clients, be it by email, by phone, or face-to-face interviews, indeed. We're also using technology more effectively. For many a

Citizenship and Immigration committee  Perhaps I can respond to that. The fact that the levels have gone up to 300,000, and include a significant number for live-in caregivers, with 18,000, being the target for this year, indicates.... Some of that money does indeed come out of this money being discussed today. That

Citizenship and Immigration committee  Perhaps I can respond to some of the points. I'll just give you a few to situate the caregiver program. The department is currently very much on target to meet its 2017 targets, which will be 18,000 caregivers landed this year. Closing inventory at 2016 was 31,000 persons. That

Citizenship and Immigration committee  We continue to bring it down, with the high levels that are being assigned to this program, and in 2018 we'll see major advances. Particularly we will see the processing times come down, because the oldest legacy cases within that category will have been dealt with.

Citizenship and Immigration committee  I think there's been some very real success since the announcement on June 13 of the new spousal process. We did a very fundamental review of the entire process, looking at the kits, the forms, the various aspects of it, the various steps involved. As a result, we are bringing it

Citizenship and Immigration committee  Very specifically on that—I think it largely has been covered—since June 13 when the announcement was made about spousal processing times, the inventory of the in-Canada spouses has been reduced by 49.3%, which is a very significant increase. We're well on track to 12-month proce

Citizenship and Immigration committee  As the minister said, there are two new categories—the caring for children and the high medical needs cases—and at the moment those applications are being processed for permanent residence within three months of applying.

Citizenship and Immigration committee  We've made huge progress. The changes in 2011 and 2015, and setting up the ICCRC, were a valuable and major step in the right direction. There are issues and there continue to be issues. We're on the right track, and we have to strengthen some of the tools that are in place at

Citizenship and Immigration committee  Can I just add, to be absolutely clear, someone making a complaint is not going to lose out on their immigration status as a result of that fact. They should be able to feel at ease in that respect in terms of making the complaint. I understand it's very complex, but their immigr