Public Accounts committee  Maybe I can clarify. I think at the time the Auditor General was doing his audit, the document was called “Vision 2018”. It has since been changed, and it's now called “Vision 2020”. It is the same document. When the audit was being done, we were in the process of developing that

Public Accounts committee  Because at the time the Auditor General—

Public Accounts committee  Yes.

Public Accounts committee  Yes.

Public Accounts committee  Yes. We have embarked on what we're calling vision 2020, which is a strategy....

Public Accounts committee  I don't know what vision 2018 is.

Public Accounts committee  The report is called “Vision 2020”, and that was in the Auditor General's report. Our report says “Vision 2020”. It's a document that helps set out where we are going in terms of an automation agenda. We are looking at all of the programs we deliver, and looking at ways in which

Public Accounts committee  That's through an enhancement in our My Service Canada Account which will allow us to have someone log into the My Service Canada Account and get all the services Employment and Social Development Canada offers online. It will allow them in a secure way to go in and have access t

Public Accounts committee  Right. In Service Canada, right now it would be EI, CPP, OAS. Over time we are going to be looking at other programs that can be brought online and available through the My Service Canada Account, so part of vision 2020 would allow us to do that.

Public Accounts committee  That would not allow us to have access. That secure account would not allow us to access services that are available and programs that are offered by other departments at this point in time.

Public Accounts committee  No, because vision 2020 is the vision set out for Service Canada. As we take on more programs within Service Canada and within Employment and Social Development Canada, we would put them into our My Service Canada Account. That does not allow us to access programs that might be f

Public Accounts committee  I can certainly speak for Employment and Social Development Canada, in that we're doing two things right now with respect to our telephony system. One of the most important things we're doing is we're developing a new telephony system with Shared Services Canada, whereby we will

Public Accounts committee  As of this morning, 74% of all the records of employment that we received were in fact done online. We have just launched ROE web online, which is a registration system that allows employees to register online so that they do not need to come in to Employment and Social Developme

Public Accounts committee  I need to clarify that it's “Social”.

Public Accounts committee  Yes. In my speech, I had it as Employment and Skills Development. I apologize.