Government Operations committee  If you give me a bit of leeway, about 3% of the hours are overtime. The way the corporation structures the routes—and they structure according to the process prescribed in the labour agreement where we've got labour observers—it is done on an average. For example, If we have hig

Government Operations committee  After a change, it's quite typical to see overtime. Employees are unfamiliar with the route. They're unfamiliar with where they need to go. There's a loss of productivity. You'll find that over a period of 10 to 12 weeks after the restructuring, the overtime will go back to what

Government Operations committee  We do it as quickly as we can. On record, working with the employee, if a supervisor knows that an employee has a route that is not manageable, I'm expecting them, regardless of whether the route is restructured or not, to take immediate action to fix that. Our employees work h

Government Operations committee  There are a number of problems on a daily basis. Thefts have been taking place before and after delivery. Sometimes vehicles are targeted and sometimes community mailboxes are. Unfortunately, crime is an issue Canada Post faces daily in its post office warehouses. We have a secur