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Finance committee  It's the same at RBC, the phone has nothing that would be of any value.

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  Correct. But you should still do it for your email.

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  We are not very far at all. In fact, what you don't see behind that are loyalty points. For example, RBC Avion loyalty points are part of the card offering that is in there, so it doesn't take very much to extend it to Shoppers, to other programs. It's virtual. We've shown you

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  Absolutely not. In fact, if there were any at all, we would not have launched. Safety and security is first, followed by choice and ease of use.

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  We're indifferent as to what the merchant has. Most merchants have contactless. Some have QR, and some have other methodologies. A secure cloud works with all of them. I will say, Mr. Thibeault, that many merchant acquirers, including this country's largest, do provide a flat r

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  We believe that the system has to be balanced and respectful of the needs of merchants as well as consumers in order to work. We don't want to see small businesses' interchange rates spiral. We want to keep them affordable for them. This is evidence of one of the things that we a

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  Can I just make one point on that?

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  At large, you should tell your wife that she has zero liability when she pays for things over the Internet, which means—

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  So she has no liability in any case.

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  You would have no liability if she used it over the Internet. One of the things I was going to say, and it feeds into the security discussion, is also how quickly technology is moving. We at RBC did not want to be wedded to any single form factor. Just looking around the table h

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  Mr. Adler, perhaps I could give two concrete examples of where I think you're spot on in that analogy. Royal Bank has had what we call northern outposts, where we've had difficulty bringing cash in. They are quite remote. We had tried to work around it in different ways. This wo

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  That's right.

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  Let's take a look at it from a consumer perspective, though. You've chosen to use your Interac debit card in those circumstances and I think we respect that choice, and certainly the CFIB would assist merchants in making consumers aware of that choice. There are occasions, thou

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  It has been shown that merchants have a higher level of spend when consumers present credit cards and even higher when they present premium credit cards at point of sale. It's our intent to allow merchants and consumers to choose what they would like to take and how they would li

February 13th, 2014Committee meeting

Carolyn Burke

Finance committee  Many merchants do not accept credit cards. I frequent a Chinese takeout in my neighbourhood in Oakville, and I pay a 5% discount for cash. That's certainly their prerogative.

February 13th, 2014Committee meeting

Carolyn Burke