Public Accounts committee  Thank you. I have a lot of questions, but first I want to commend Mr. Christopherson for his wisdom, experience and mentorship—

Public Accounts committee  Yes, I think he has some deep down. He has been very helpful. I'm probably the newest member on this committee, except for Mr. Davidson, and Mr. Christopherson has been a mentor to all of us, I think, in terms of seeing the appropriate questions and how quickly he can zest up and

Public Accounts committee  My question is for you, Mr. Ricard. What were the objectives of the audit? Service standards are definitely a very important thing, because the first person they come to—or probably one of the first they come to besides the offices of the various ministries—is their local MP. T

Public Accounts committee  Did you notice the amount of effort—or lack of effort, perhaps—being made to enable call centres to officially call back? Is there a push to have people go to alternate channels rather than call centres? You notice that about banks these days. You notice it in other industries.

Public Accounts committee  I completely agree.

Public Accounts committee  Can we also do it by having a roster of IRB adjudicators that you can call on when you need them, so that you don't have to hire and train new ones?

Public Accounts committee  Thank you. Ms. MacDonald, I'm a bit troubled when I hear that there is a system integration issue. You're saying Montreal is still paper-based, but not Toronto. Why can't we use the efficient system all around if we know that it works better?

Public Accounts committee  But the process is in the works?

Public Accounts committee  Mr. Wex, I understand you have a number of challenges in the IRB. You can have surges that grow exponentially in a year, and then you can have droughts, I assume, but it seems that we have fewer droughts and more surges in immigration in the refugee saga. However, you brought del

Public Accounts committee  How often do they have to get recertified?

Public Accounts committee  How many of the officers are getting recertified annually, as a percentage?

Public Accounts committee  What is it currently?

Public Accounts committee  You understand that we as public servants when there's a situation where an officer gets transferred midway, in September, reacts to a situation, does not have access to a carbine because he or she was not trained on it, gets shot and becomes a casualty, we'll be held accountable

Public Accounts committee  I wanted to know about British Columbia.

Public Accounts committee  Thank you. First, I recognize the integral role the RCMP has had in the safety of Canadians, and the high level of safety and security which is felt throughout the country. We thank you for that, especially in my riding of Surrey Centre. As you know, Surrey has the largest RCMP