Public Accounts committee  I believe that in paragraph 2.19 we talk about the survey that Service Canada did themselves. There is that data from 2010. From 2010 onward, I don't believe we had the exact figures to say how many people tried to start online and then ended up at a Service Canada kiosk or off

Public Accounts committee  Certainly, we noticed that in some cases departments allow you to complete a transaction from start to finish if you want to get in and register, etc. In other cases, you have to wait for a password or some other information to come in the mail. There are things departments are

Public Accounts committee  Thank you, Mr. Chair. The member was asking about best practices in CRA. The advantage I think they have is that they're very client focused. They are looking very much to understand what Canadians need to file their taxes and to work in My Account, etc., so they have more of an

Public Accounts committee  Thank you, Mr. Chair. As we point out in here, the Treasury Board Secretariat has stopped collecting data from the departments in terms of the annual reports and is in the process of putting together another framework that it hopes to have in place by I think some time in 2014.

Public Accounts committee  When we identified the allocations of funding, we were trying to track it all and see where it had gone. We could only break it down as far as what's in this report. What we were able to identify was that, as you explained, $570 million went to one organization, plus we wanted to

Public Accounts committee  Thank you very much. We looked at the National Cross Sector Forum as an activity that had happened since 2010. It was something we saw as improvements in the communication, so we wanted to talk about it a little bit. In the chapter we do mention it in paragraph 338 where we talk

Public Accounts committee  Thank you very much, Mr. Chair. With regard to the referrals that you're speaking about, that's a process whereby CFIA and border services officers ask the other departments what they should do. They have something there at the border and they I need to know what to do with it.

Citizenship and Immigration committee  Fraudulent data is very difficult. We did not specifically examine it in this audit. But we did note that the data provided by an individual, for the most part, is the lion's share of what the visa officer is going to get. Unless something comes back from a security partner or a

Citizenship and Immigration committee  That's a good question to ask the departments. We did note that in some cases there were difficulties in getting good and accurate information that would allow measurement. Some of the older systems they had did not collect that kind of information, and they really didn't have t

Citizenship and Immigration committee  It's probably a good question to ask them to get the details.

Citizenship and Immigration committee  I'm really not familiar with individual cases. Gordon might have some insight.

Citizenship and Immigration committee  There are the two components. There's the temporary resident; that's a visitor wanting to come to Canada. Those are expedited, because an individual wants to come to Canada. They may take 20 days. On the permanent resident side, it could take a lot longer. Although there is a mem

Citizenship and Immigration committee  You mean the delays for the years? Yes, those have to do with permanent residents.

Citizenship and Immigration committee  Most of the cases I could relate to would be based on information we received during a survey we conducted with visa officers and what they would have told us. As an example, visa officers need and want to have assurance that they're doing their job right. In some countries it's

Citizenship and Immigration committee  That's right, yes.