Public Safety committee  I am going to give those 18 seconds back. Thank you very much to all of you.

Public Safety committee  Thank you very much, Mr. Chair. I want to start by thanking all the witnesses. Mr. McCall, I want to express, on my part, and I think on behalf of all of us here, our sincere regret for what you and your family went through. It's not okay. We can't change that, and we can't turn back the clock, but I do want to say that I was really sorry to hear what happened to you and your family.

Public Safety committee  I want to start by digging in a bit, Dr. Hasan, and talking about the broader challenges that a number of families from Egypt have faced in Vancouver. You and Ms. Abdalla are no doubt familiar with these challenges with CBSA guards who have been exercising a degree of authority of interpreting policies that perhaps may or may not have been in existence.

Public Safety committee  Let's dig into that a bit. With a name like mine, I can tell you that I have been through precisely what you've talked about. There are moments when you ask yourself, “With a name like mine and a faith like mine, why should my experience be any different?” I think there is a really important role for us to play—I've asked this in the past, and I'm going to ask it of you—in making sure that we actually make this an experience and make the whole question of oversight something that is embraced by individuals on the front line, particularly at CBSA.

Public Safety committee  It looks like we will not be sitting on Friday.

Public Safety committee  I'd like to build on the answer you just gave and reflect a question that my colleague Mr. Shipley asked Chair Lahaie when she was here, which was the whole issue of language and the capacity to engage with the complaints process. Obviously, making sure that all of the types of data you've just talked about are collected is important.

Public Safety committee  Thank you, Mr. Chair. I want to thank you all for being here with us today, as well as Mr. Bellegarde, who is here remotely. All of what you're sharing with us is incredibly helpful and insightful in making sure that we are able to get to a good outcome on Bill C-20 and the whole question of oversight.

Public Safety committee  In that vein, as a ballpark, what number or percentage of the existing cases do you refer back? You said that not a month goes by, but what percentage of those cases do you have to send back that you would rather keep?

Public Safety committee  Start with the RCMP today.

Public Safety committee  Okay. I don't want to belabour the funding point. For me, personally...I can't speak for my colleagues, but I think that everybody we've heard from so far says we need to make sure you're able to do this right. I think that's an important construct for us to go into this with.

Public Safety committee  When you open this conversation, one thing you're obviously going to deal with as part of that public education process is this idea that you are, in many cases, the voice of people who have had a very difficult time with these agencies. You are, by definition, the place where they currently come, from the RCMP perspective, and where they will hopefully be coming, from the CBSA perspective, to try to rectify these situations.

Public Safety committee  Sounds good. With the time that I have left, which I think is about a minute and a half—20 seconds—I want to very quickly talk about data. You've talked a lot about data. Everyone has been harping on this point. In an ideal world, what are the data points you have that allow you to have the best perspective on how we can move forward with change?

Public Safety committee  Thank you very much, Mr. Chair. I would like to begin where you left off on an answer to Mr. Motz. You've heard this come up a couple of times in responses to Mr. Motz, Mr. Shipley and Mr. Julian. It's the idea that you've had to refer more cases than you would have liked to back to the RCMP.

Public Safety committee  One thing that I think is important is how we convey this sentiment, particularly.... I think about the experiences of members of my own family, who say that you don't rock the boat and don't upset the authorities, because they can make or break you. I think it is often difficult for people who haven't been in that situation to understand this.

Public Safety committee  Thank you, Mr. Chair. I would like to ask about really two big things. Ms. Jeanes, maybe we can start with you on this. One of the things I've been really curious or concerned about is the notion of third parties being able to file grievances on behalf of individuals who have had difficult experiences.