Human Resources committee  It was an advisory service we looked to for advice. These are people with lived experiences. Throughout the audit, we also consulted with and spoke to many organizations that either have or represent broad areas of people with various disabilities. Every conversation starts and ends with the fact that the most important part is consultation with persons with disabilities—the idea of “nothing without us”.

Human Resources committee  Yes, it's a very challenging and very sensitive area. We've seen it through our audit, and we've seen it through the eyes of some of the experts we have hired as advisers. We've seen a number of high-profile cases, of course, in the newspapers and the media. In our view, this all starts with a high-level consultation with persons with disabilities.

Human Resources committee  Could you repeat your question?

Human Resources committee  This is in relation to the data strategy that we talked about. We have a recommendation, and they've agreed with it, with the objective of getting a broader picture with a cleaner, more concise and consolidated dataset.

Human Resources committee  That's at the current time. As we know also, we do have a recommendation in this area. They do, of course, agree with the idea of having more access to full data, like their U.S. counterparts. We believe they will be looking to get further access.

Human Resources committee  In terms of data, in our section, especially with respect to CTA, we talked about training. We discussed how it would be ideal if they had access to more of the data their counterparts in the U.S. have. We found that CATSA and Via were managing complaints on a one-by-one basis.

Human Resources committee  In general, as we were doing our audit, which took about 12 months, plus or minus, we did get a better understanding of the culture at the three organizations we audited. It's hard to get concrete evidence, but we do believe—given the answers we got and the responses when we were clearing the audit—that the culture is changing.

Human Resources committee  We didn't look at that specifically. However, we did look at training, for example. We looked at training programs at Via and at CATSA, including the training programs that were used to train third party providers. We did note that in most cases, the training was adequate. There were some deficiencies with the training.

Human Resources committee  I'll maybe just add, as Ms. Thomas said, that 2040 is a long time away. We have seen some progress on the accessibility. We hope the progress continues and that it's front-loaded rather than making a lot more necessary progress closer to 2040. That's our hope. We've identified, in our audit, a number of areas that we think can be improved.

Human Resources committee  I can add that we've noted this, and of course, we did get information from CTA. They agree that they should have broader access to information. We are not in a position to demand or request that legislation be changed. In their response, the CTA has outlined some of the actions, and I believe they will be asking for broader access to this information, as Ms.

Human Resources committee  Thank you for the question. We do state that four full-time equivalent staff—not necessarily four full-time staff—at CTA are doing this work. It is a large number of transportation service providers. Canada is a large country and that doesn't help, but it's not up to us to say what the right number is, because it's not just the number.

Human Resources committee  I'll just add that we tested a large portion of these online criteria. We have the numbers in here. We used international standards, which are basically around the four principles: perceivable, understandable, operable and robust. Those are the principles we tested against. As Ms.

Human Resources committee  We spoke to them, of course, when we examined this, but there was no specific reason the training wouldn't have been taken. As I mentioned just before, both organizations had identified mandatory training for all or most of their management.

Human Resources committee  I'll add to Ms. Thomas's answer. We do know for Via, for example, that most of the managers have taken most of the training—if not all of it. That's our latest information. I'll add also that Via had made accessibility training mandatory for all management. That's a positive. As Ms.