Official Languages committee  I'm very sorry to hear that we didn't meet the standard for Canadians and, in particular, for this traveller. I'm happy to take the details back. We are committed, and we do have a scheduling system to ensure that we have bilingual capacity at all our bilingual ports of entry, but from time to time, border service officers have family emergencies or are sick.

Official Languages committee  I'm certainly happy to take certain specific situations back and take a look at them. That should not be the case. We have bilingual capacity at all of our bilingual ports of service. We have supervisors and we have backup. It doesn't seem that this individual got the service they should have, and that should be corrected.

Official Languages committee  Good morning, Mr. Chair and honourable members of the committee. Thank you for having me here today. My name is Holly Flowers Code. I am the vice-president of human resources at the Canada Border Services Agency, CBSA, and the champion of official languages at the agency. The CBSA is the frontline of our nation's borders, serving as the face of Canada for many newcomers and international travellers who arrive in the country, not to mention Canadians returning home.