Transport committee  Yes.

Transport committee  If the complainant has not, himself or herself, already gone to the carrier, what the agency will do is ship off the complaint to the carrier for resolution and will notify the complainant that this is the first step, that this is what has been done. They then work with the carri

Transport committee  No, I think there is an obligation to say that they will review and attempt to resolve, and may, if appropriate, move to subsequent steps. So those obligations will be there.

Transport committee  I think the language that has just been proposed that perhaps we consider is, “on the Agency's behalf, shall review and may attempt to resolve”. The French version would therefore read:“L'Office ou son délégué examine toute plainte déposée en vertu de la présente partie et peut

Transport committee  I am sorry, I missed the comments you made.

Transport committee  Maybe I haven't properly explained the way the current process works. There are two levels of complaints. Level one complaints received by the agency are not reviewed. They are handled in much the same way that a post office would handle them. They are read and forwarded to the

Transport committee  No.

Transport committee  Yes, it does.

Transport committee  I think it's a good idea to also look at the proposed section 85.1(3) which reads as follows: If the complaint is not resolved under this section to the complainant's satisfaction, the complainant may request the Agency to deal with the complaint in accordance with the provisio

Transport committee  When I testified earlier before the committee, Mr. Julian brought up the issue of complainants' level of satisfaction with the procedure followed by the agency. It's important to know that complainants are almost 100 per cent satisfied with our procedure. Ninety-seven per cent of

Transport committee  We would prefer language that retains flexibility for the agency. The flexibility is very important. We've used the “efficiency” word a lot, and we come back to it again in this particular case. It's interesting to think of what the implications would be if we had an obligation,

Transport committee  I think your question is a little speculative and therefore would be kind of hard to get to. What wouldn't have happened “if” is kind of hard to get a grip on. I'll undertake what the chair has suggested and see if we can provide some additional information.

Transport committee  I agree one hundred percent. These are very specific benefits, for very specific carriers, in the very specific context of seasonality and cyclicality. The measures we've tried to introduce for operations for a period of eight months out of twelve were intended to streamline the

Transport committee  I'm not aware of any communities that have expressed concerns in that regard.

Transport committee  Yes, and the seasonal services, again, are for very limited periods of time, in many cases. Some of these seasons last 180 days, and if we're talking about using a 120-day process of advance warning, it really becomes a very impractical kind of connection.