I think that's a fair point, Mr. Oberg; it's just not the point that I heard from dozens of shippers during my review across western Canada and parts of central Ontario. But it is one point of view out there. It's just that within the shipping coalition I found it to be definitively the minority view.
I would like to go to the next point. I have a question on productivity, but I'll leave that for afterwards.
On the level-of-service review, I'll start with Pulse Canada. What's the most defining point that you want to see out of the level of service review? I know we're talking about costing, but level of service is important before we get to costing. What's the most important point that you want to see out of the report that the government moves forward on?