Thank you, Madam Chair, and thank you, honourable members of the committee, for the opportunity to participate and present today.
To provide a brief introduction, my career background was serving as an executive and CEO at various regional and global advertising agencies, working with many of the best-known Canadian and global brands, and overseeing hundreds of millions in advertising spend annually.
A few years ago we launched BILI Social. Our mission at BILI is simply to help connect brands with social media influencers. I've seen more disruption and opportunity in the last few years than in the last few decades. This is only being accelerated by the impact of AI.
For a bit of context, we're a company founded in Canada that operates across North America. I'm proud to say we fight and win above our weight class. We're modest in size, yet manage to compete against very well-established peers and international conglomerates, in part by leveraging AI in our business.
In the context of this committee's study, our involvement with creativity relates to advertising, digital media and social media content. Our creative community is social media influencers, many of whom are small businesses themselves that are earning livelihoods through digital platforms.
While we are mindful that the world of social media is far from perfect and that AI poses risk, our approach to AI is that we believe it is not only preferable, but also it is a requirement to test, learn and leverage AI tools to help us build and scale our business. We work with many athletes, as an example, so I'll offer a sports analogy: We use AI for the assist, not the goal. We don't fully lean on AI to create artificial influencers, as an example, but we leverage AI in many ways in our business. We believe that leveraging AI is important not only for our business but for many Canadian businesses like ours.
For additional context for the committee, I'll share a bit of information on how we operate. In doing so, I'll explain five ways in which we leverage AI and how it impacts our business.
First, the first time we used AI was almost three years ago when ChatGPT first launched. We knew we could use AI to create text content more quickly, but we weren't sure if we could do it better, so we tested it. We used AI to help refine social media text posts and we tested it versus human-written posts. What we found in our research was that the AI-enhanced post generated 28% more engagement. That's 28% more likes, shares, comments and views, which for our clients, ourselves and our creator partners is important. All that was available to us for free.
Second, we provide social content services. We call this BILI Boost. This is the creation of influencer social media posts to help promote products and services for our clients. For context, in North America there are approximately 10 million creators and we have data on all of them. To be efficient, we use AI to find, audit and filter these creators to help narrow down to the 100, 10 or one that is relevant for our client partners. This would be impossible manually.
Third, we provide commerce services. We call this BILI Base, which is directly selling products via online referrals. We use AI to match our creators with products and content that are relevant to them, so that they can deliver more relevant and interesting content to their audiences.
Fourth, we're looking to identify quickly changing trends and insights to keep our clients informed. For this project, our existing staff didn't have the time to support the initiative, so I started working with a group of business school students. Interestingly, their first instinct was to use AI to search, source and package up these trends. This is a service we'll now be able to offer our clients, which previously would not have been feasible. It allows us to compete with larger international competitors and vastly larger teams.
Fifth and finally, for a peek at where this is going, as I mentioned, we work with a number of athlete creators. For example, we're the exclusive social commerce partner of the CFL union and the NHL alumni. We want to use AI to help open new markets to these athlete creators. For example, using our video AI tools, an English-speaking creator can now deliver content in French and Spanish, which opens them up to a North American market, or in Mandarin, Cantonese and Japanese, which opens those creators, and the Canadian brands they promote, to Asian markets.
In conclusion, our philosophy at BILI Social is that we have very little ability to impact what the world will do with AI and it's very clear the world is progressing at full steam with its adoption. Our decision, pragmatically, is what we choose to do with this. Going back to the sports analogy, we believe Canada can either participate as players and owners in the AI game or sit on the sidelines and pay to watch others win.
Our decision at BILI is clear. We play in the game and compete to win. To fuel this approach, it would be great if we had the support, funding and encouragement of our government to help accelerate the adoption of AI for thousands of businesses just like ours, so they can continue to fight above their weight class.
Thank you for the invitation to participate today.