Sure. Fair enough. I recognize there are many complaints that are not going to be legitimate, so I'm not suggesting that all 500 complaints attributed to the CBC are necessarily founded complaints. However, I'm just pointing to the fact that there are 69 new institutions added. I think what I extract from your answer is that you agree this was at least a large and significant contributing factor to the increase in overall complaints.
Secondly, I look at the number of requests processed. Here I note, looking at.... Do you have the same table, sir, on page 2? Actually, sorry, I don't think we have the same page references. I'm looking at the table of the number of requests processed. It shows the progression from 2002 through to 2008. Am I correct in pointing out there has been an increase of 38% in the number of complaints processed in that five-year span?