Certain things are ongoing. For instance, a perfect example is bringing in a new and better informatics system. First of all, we can't do it ourselves, because we're part of the House of Commons, so we have to work for them, etc. It has to be something that is compatible with their system. It has to be approved by them.
As you know, there are lots of stories of doing it wrong and disastrously, so we are trying to do it in phases. First of all, you have to test the system; then you make sure you educate your people, so they understand it and there's no human resistance to it. Then you do it in phases. If you do it all at once, you're guaranteed to have a breakdown of something. There are always some practical problems that have to be tested and wrinkles to be worked out before you go full-bore.