Absolutely. I mentioned the increased communication around something like the UE, where we definitely see the value in communicating up front, so people get it right, from the start. I also mentioned the liaison officer initiative, where we've taken 150 auditors and said, no, we don't want you auditing people after the fact, several years down the road when there's a huge bill. We want you going to visit businesses in their place of business, to help give them information and advice, talk to them about common errors before they file their return, so they get it right. We absolutely appreciate the value of early certainty, and are trying to reallocate our resources to make that a greater priority.
On December 3rd, 2014. See this statement in context.