This has been an issue for a very long time. When we conducted our audit in 2000, we recommended that a quality management framework be set up. We had indeed noted that the decisions were not always uniform or consistent. Obviously, given that there are offices the world over, there is a fairly high risk that some decisions will be inconsistent.
In this report, we noted that no progress had been made in this regard. We reissued a recommendation. The department agreed and stated that it would tackle this problem within the next two years. There again, there should probably be a more specific plan setting out exactly what will be done, by whom and in what timeframe, as well as the resources required. I presume that there will be training, follow-up documents, internal audits and perhaps other things. All of these elements should be implemented in the case of a quality management framework.