On the way it is set up, it's actually a good system. Most of it--the regulations and the act--works, but it's just so slow and cumbersome. It's really just a resource issue. If there were a little more training, a little more money pumped in, and a few more people doing this kind of work, it would really expedite things.
I do a lot of refugee sponsorships abroad, and I've noticed that for some reason the officers seem to think they have to interview every single applicant. I think there are a lot of cases where interviews could be waived, based on very compelling documentary records. We do it in Canada sometimes, where if someone presents a very airtight case to the refugee board, they can approve that person without even having a hearing.
So if they would use their discretion more to waive interviews in the right cases, that would really help a lot.
I missed your last question.