So the owner will take the initiative to get into the market and then not be able to have the time or resource—it could be anywhere, like I said, time or even money—and move on to the next step. Or it could be that you have a dynamic salesman who's able to acquire all these sales, but then doesn't have the support, or the support team is there but there's no finishing afterwards.
On May 6th, 2014. See this statement in context.