Yes, I think I can say that there are lineups in CATSA. To me, as I said earlier, hassle-free is the flow through the whole airport. One departure bottleneck is certainly the security screening process. Another one is certainly in the arrival process. Sometimes we also have immigration and, similarly, the U.S. pre-clearance. So again, to be a transfer hub especially, we need to ensure that all these processes are running as smoothly as possible.
It's even more important for connecting passengers because for connecting passengers, again, normally when they are sold their product by the travel agency, most people necessarily want minimum time for their connection. The whole computer system is set up to display it that way. Especially if you take the example of international travel transferring to a domestic or U.S. airport, if through that process they have a long wait coming into Canada, a long wait going through security or going through U.S. pre-clearance and security, then all of a sudden what they call minimum connect time becomes longer and longer. The longer that becomes, the less competitive that particular route is when it's displayed. So yes, that is a concern.
I think there is in some way a resource or staffing issue with CATSA. But again, we as a group are working with government and the ministry to look at both efficiency and other means in order to try to speed up the process. For example, we're working with them to ensure the effective redeployment of the CATSA staff from international screening to domestic screening, from terminal 1 to terminal 3. We look at all those efficiency ways in order to try to enhance the capacity. We understand the issue that you don't want to have a lot of staff sitting around doing nothing. Again, we're working with them to best redeploy; we're getting information for our airlines on the load coming in and where they are going, so that we can redeploy staff as effectively as possible.
