I would agree.
There are two things to say. One, we used to have a world-class customs agency and were ranked quite high back in 2017. Over the years, we have digressed down that path. Again, it comes back to some of the discussions we've had earlier with my esteemed colleagues. We need overarching plans. We don't have one of those, even on the border processes. To me, that's part of it. We do not have a plan where we talk about an EVP to take Canada to the next level. It's the same with the border as well.
We've been asking senior leadership for quite a while to provide a strategic plan, but we don't have one. I personally asked for an EVP last year, and when we could expect to get one. He said, in 18 months. We're now at that 18-month marker.
To your point, the processes are very complicated and confusing. That is why we feel it's really important to have an inter-agency council that would include businesses in order to start wholly addressing these things.