Deloitte's expertise is mainly with the private sector, so it is mainly their experience with building accounting systems for global multinationals and having road-tested processes in place.
The U.S. did outsource its project, and that was an issue. As the CBSA embarked on it, we chose to mitigate the challenge of outsourcing with strong project management.
I think part of the lesson we learned—and we drew from the U.S. experience—was that you have to have dedicated resources that are focused on managing the contract and holding the contractor accountable. That's what we set up within the CBSA.
There's a group of almost 30 people whose sole focus is to make sure that taxpayers are getting value for the $182 million we've given Deloitte so far.