If you read the reports throughout the years, there were comments saying we found out that members who had requested our services for the longest time never got to us. Sometimes there were even papers in the court martial files that got to us at late dates saying “We're ready to proceed, and by the way, you did ask for defence counsel services to be represented”.
I mentioned the regulations, and there is a part in the regulations that says it's supposed to be sent to us. But some people are not as aware of the regulations as they should be. I'm not complaining about those poor guys who sometimes don't know the regulations exist. On other occasions we received phone calls right on the spot, and we were made aware of that.