Thank you for the question.
It is true that we do not have the capabilities I would like to have to compile the data that would enable us to say whether the military members are satisfied or not.
It is a piece that we are certainly working on. We're in the process of retendering that particular contract. We are working into the contracts the performance management and having a better ability to determine the level of service and satisfaction, so that we will have that information.
I would also just qualify that. We do surveys of individuals to understand if they are happy with the service or not. It's difficult because people don't like to respond to surveys. They tend to get too many of them. They get survey fatigue. They can sometimes feel like it's not going to change anything for them.
We are looking at ways for how we can better get that pulse in terms of whether individuals are happy with the service or not.
I can certainly tell you that I am made aware when there are challenges with the service. I certainly endeavour to try to resolve the issues.