Evidence of meeting #51 for Official Languages in the 40th Parliament, 3rd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was services.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Liseanne Forand  Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada
Charles Nixon  Assistant Deputy Minister, Citizen Service Branch, Service Canada
Dominique La Salle  Director General and Co-Champion of Official Languages, Seniors and Pension Policy, Service Canada
Gina Rallis  Assistant Deputy Minister of the Department of Human Resources and Skills Development, Human Resources Services Branch, Service Canada

10:15 a.m.

Director General and Co-Champion of Official Languages, Seniors and Pension Policy, Service Canada

10:15 a.m.

Liberal

Lise Zarac Liberal LaSalle—Émard, QC

I know there is room for improvement, but I would like you to be honest and to answer my question.

10:15 a.m.

Director General and Co-Champion of Official Languages, Seniors and Pension Policy, Service Canada

Dominique La Salle

The best answer I can give you, I think, is the following: there is always room for improvement, but I believe that the will is there and that we are fulfilling our obligations.

10:15 a.m.

Liberal

Lise Zarac Liberal LaSalle—Émard, QC

I am not questioning your will: I simply want you to tell me honestly if you are currently fulfilling all your obligations.

10:15 a.m.

Director General and Co-Champion of Official Languages, Seniors and Pension Policy, Service Canada

Dominique La Salle

As far as I know, yes.

10:15 a.m.

Liberal

Lise Zarac Liberal LaSalle—Émard, QC

Thank you.

That is all, Mr. Chair.

10:15 a.m.

Liberal

The Vice-Chair Liberal Mauril Bélanger

Allow me to use Mrs. Zarac's remaining time.

Ms. Forand, you said earlier that 94% of the 3,745 designated bilingual positions were staffed by people who have the required linguistic profile. Do you have any statistics or a percentage for senior executives?

10:15 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

Yes, I believe so. I will ask Mrs. Rallis, who is responsible for human resources, to reply.

10:15 a.m.

Gina Rallis Assistant Deputy Minister of the Department of Human Resources and Skills Development, Human Resources Services Branch, Service Canada

Thank you for your question.

For senior executives, 95% of them have the required linguistic profile.

10:15 a.m.

Liberal

The Vice-Chair Liberal Mauril Bélanger

When our clerk invited people from the department to appear, the reaction was very interesting. The clerk mentioned that we wished to meet with the champion of official languages, Mr. Dominique La Salle. The clerk was told that the duties of the champion dealt mainly with work within the department. That is what we were told. I saw two people nodding.

10:15 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

Yes, the champion carries out his duties almost entirely within the department, with a view to promoting respect for official languages.

10:15 a.m.

Liberal

The Vice-Chair Liberal Mauril Bélanger

Could you explain to me how you perceive the department's responsibility under part VII of the Official Languages Act and the champion's role in this regard?

10:15 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

We take our role with regard to part VII very seriously. They are not here today, but we have another branch in the department that looks after part VII for HRSDC in a very proactive fashion. We report to Canadian Heritage each year, as do the other designated departments. Ensuring that there is an awareness within the department of the importance of part VII and of the department's role under part VII are part and parcel of the champions' role in promoting official languages. It is a role that they fulfill very vigorously.

So we have two champions: Dominique La Salle in the National Capital Region, and another champion for the regions. Both of them are responsible for promoting all the relevant parts of the Official Languages Act.

10:15 a.m.

Liberal

The Vice-Chair Liberal Mauril Bélanger

I am somewhat surprised at your answer, because we see the role of the champion has been not only focused within the department, but definitely focused on the communities, as the act stipulates.

Mr. Godin, it is your turn.

10:15 a.m.

NDP

Yvon Godin NDP Acadie—Bathurst, NB

Thank you, Mr. Chair.

The 2008-2009 annual report has been tabled. When will you be tabling the 2009-2010 annual report?

10:15 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

Are you referring to the annual report of Service Canada?

10:15 a.m.

NDP

Yvon Godin NDP Acadie—Bathurst, NB

Yes.

10:15 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

When Service Canada was created, one of its obligations was to provide an annual report at the end of the first three years of its existence, which we did. We were not required to produce an annual report for subsequent years. We are now considering reporting on our activities in a more public fashion. Obviously, we do this when we table the ministerial report before the House each year. It was in that context that we followed up. We are currently considering producing a report in a more public fashion.

10:15 a.m.

NDP

Yvon Godin NDP Acadie—Bathurst, NB

Will you be talking more about official languages and the changes that have occurred in the Atlantic provinces, which were not changes for the better?

10:15 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

We will certainly be referring to official languages in all public reports about Service Canada that we prepare.

10:15 a.m.

NDP

Yvon Godin NDP Acadie—Bathurst, NB

You may find that I am belabouring the point, but I would like to come back to the Atlantic provinces. You said that, in New Brunswick, the service was bilingual before the reorganization. But was the administration bilingual?

10:20 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

I would not say that the administration was unilingual or bilingual. There were designated bilingual positions in New Brunswick, under the Official Languages Act.

10:20 a.m.

NDP

Yvon Godin NDP Acadie—Bathurst, NB

So the position of director of services for New Brunswick was bilingual.

10:20 a.m.

Chief Operating Officer, Senior Associate Deputy Minister of the Department of Human Resources and Skills Development, Service Canada

Liseanne Forand

That is true.

10:20 a.m.

NDP

Yvon Godin NDP Acadie—Bathurst, NB

So you agree with me.

I called Mr. Wood, in New Brunswick. He told me that he no longer works there and that he had been replaced by Mr. Doug Johnson, an anglophone. So this means we lost a bilingual position.

You just told me that this position was designated bilingual but the employee was replaced by Mr. Doug Johnson from Newfoundland. This bilingual position is located in the Atlantic provinces and it is no longer bilingual.

Do you acknowledge the step backwards?