We mentioned to our staff and even stressed the importance of documenting decisions properly. Our internal practice reviews seem to indicate improvement in that area, but I have to admit that it will always remain a challenge. Often, people don't take the time to properly document why they did certain work, what their conclusions are, what their reasoning is. I think that we will always have to remind people to take the time to properly document everything they do. Owing to the new international standards, we are requiring that employees provide more documentation to explain their actions.
On September 21st, 2010. See this statement in context.