I think to understand the surveys, we need to go to what we say in paragraph 8.31:
The Department’s performance measurement framework states that surveys should be undertaken to assess how well AgriRecovery assists producers. We found that the Department has not ensured that such surveys have been conducted for many initiatives and therefore does not have the information to determine whether AgriRecovery is assisting producers.
So under the department's performance measurement framework, there was the intention to do these surveys, but we didn't find that they had been done in all the cases. We went out and basically, I guess, dealt with two sort of high-level questions. One was around whether the amount was satisfactory to deal with the types of problems. The other one was to deal with whether they felt the payments were received in a timely fashion.
We didn't ask if they were received within the timeframe of the department, or if they were happy with the timeframe of the department, because the program objectives were about providing quick, targeted assistance to facilitate the return to work as rapidly as possible. That's why we were asking the question about whether or not they were satisfied with the timeliness of the payments.
To your question on the 80%, the 70%, and the 75%, originally those measures were set by the department. They're the target levels, they're not the actual levels. The department would have to speak more to that.