I think what we have identified here overall is that Veterans Affairs needs to look at the whole process from beginning to end, including how it makes a decision about an application. The appeals process should also be part of what they review.
Fundamentally though, one of the things we've identified here is the fact that in a fairly significant number of cases where a veteran's application has been denied, that is overturned and the veteran does get access to the benefits. We feel there's an opportunity for the department to try to analyze what they are getting in that appeal process that is causing them to reverse their original denial, and is that something they could cover off in the original process so it doesn't get to a denial and then have to go through an appeal process.