Sir, listen, I don't get very much time. I appreciate multiple levels of appeal. Whoever this particular case was, it was ultimately a yes, that you should provide the service. What I'm saying to you, sir, is that even though there are multiple levels of appeal, and you pay for this and you pay for that and it's all wonderful, the bottom line is that whoever that serving member was didn't get service. Basically, if they had gotten the benchmark of your 16 weeks, which really is 32...but it was seven years. Let's do the math: seven times 52. It's a lot of weeks. It's way past your benchmark.
How is it that a system that eventually says “yes” would have taken seven years to get to a yes? What was systematically missing in your system? Because ultimately, it's about medical information. That's what we're looking at, mental conditions and a mental health issue that is actually and literally an illness.
We're looking at how you prove you have an illness and how you prove that you actually got it when you were serving, right? There are two components. I used to do WSIB cases. There are two components in all of this. First, did you get hurt at work? That's where you are serving. That's your workplace. Second, do you actually have that particular illness? That's what you have to prove to get service.
It took seven years, sir, for this serving member who's a veteran in this country to get a yes. How did the system fail—in my view—that veteran? Have we seen the weaknesses in it to make sure that it doesn't happen again?