Typically, it's around cutting-edge technology, including what ArriveCAN was built on. If you think about modern cloud applications that are using cutting-edge tools, the in-house staff often doesn't have those skills. Contractors should be brought in for a specific initiative on those skill sets, but they should also be used to cross-train your existing staff to allow them to take over, going forward, so you don't become reliant on those contractors.
Our approach going forward will be to create that sort of scenario, which is how we'll be able to reduce our long-term reliance on those contractors.