Thank you, Mr. Chair.
It's a mix, certainly, and we do try to tailor our services so that people can use the channel of their choice. Predominantly, over 90% of tax returns are filed electronically, based on last year. I forget the exact number, but let's say it's 92%—something like that.
If you're looking at individuals, a large portion of them, over 50%, go to tax preparers. Others use software that's available on the market, and then the balance.... We have a service called “File my Return”, which is particularly helpful for this group. You can use it to file by phone, and we're expanding that. A million or so people use paper forms, and we mail the forms out to them to make it easier. That's how people file their tax returns.
I think one of the focal points, and my final point, is that we're trying to make that process as easy as possible for people. From a system perspective, it's obviously better for us if it's filed electronically, but we're trying to make sure that we're accommodating how people want to file their returns.