I can start it off.
Thank you for your question, Ms. Sinclair-Desgagné.
We've been looking at the traditional ways we've been trying to reach people to deliver benefits, and then deconstructing them to make a determination of how we find those people who aren't accessing our benefits because they're not using our traditional methods. They're not calling us; they're not coming into Service Canada centres; they're not in any databases and they're not filing taxes.
What we're looking at, and what we've been doing for the past few years, is using third party resources, such as NGOs or advocacy and help groups that are on the ground and accessing these people. We've been using them, for example, as an intermediary to connect with us, so that we can connect them with services.
We're also using outreach services across the country—not just in rural and northern areas, but also in urban centres—because this is an issue regardless of geography or where people are living.