All right.
In our situation, he showed up at the shelter. He was able to find the shelter through her GPS on her phone. He demanded that the staff go and get his wife out of there. He didn't know what the building was. He figured it was some sort of government building, but she needed to come out. So the staff was able to sort of de-escalate the situation, send him on his way, but then coming back in to say that we now need to move her immediately. Then we figured out what was on her phone and we got it turned off, etc.
But it raised other questions. Suppose he had shown up with a weapon. What if he had come to the door with a weapon and made demands of the staff? We have policies. We have lock-in, lock-down procedures that do get put into place, unfortunately, a little too often. Most of the shelters have this sort of locked space, so as soon as you come in you cannot go any further until another outside door shuts and then the inside door will open up. Then there's bulletproof glass within that perimeter.
If he had come to the door, then it would be a conversation with staff. What would have happened if he had grabbed her, come to the door, held a gun to her head and said, “Let me into the shelter; I want into the shelter”? Then we're not going to let her in, if it meant putting everybody else at risk. But these are the kinds of things that happen, because we have to play out the scenario in our minds: “Okay, he got this far, what would have happened if he had gotten that far?”