Several times. In fact, this afternoon we again went through the department's latest submission, did the same, and said you've made a reasonable start, but it's now back to step two--start again.
They're starting to get the message that the veterans bill of rights has to be in accordance with what the minister has clearly enunciated on more than one occasion, that it will be something that is simple, in bilingual format, that is hanging on the wall of every Veterans Affairs office in the country, so when the veteran comes in the door he or she can say “These are my rights.” Those rights are what the veteran will judge the performance of the bureaucracy on when they're dealing with his or her case. If the veteran feels he or she hasn't been handled properly, then rest assured, they'll be going to the ombudsman.
The minister has spelled it out on half a dozen occasions. The bureaucrats tend to look for the legal approach, and in their first draft that was eleven pages of legal gibberish.