I'm not saying the Legion is right or wrong in their view, but it sounds as though the delivery standards are more the direction that the department sees anyway. I'm not saying that's wrong; it needs to end up somewhere. The Legion talks about it, and they are important stakeholders in all of this, along with the other associations.
If it's not service standards, it's something else. The Legion talks about something that's short, something that could be on a little card in a wallet. I'm trying to imagine what that might be. You must have in your mind at least the various sets of possibilities.