I'll take a crack, and Ken can add any comments he wishes.
I think the bill of rights would want to ensure that the expectation or outcomes from this process were well understood by the potential recipients of the service; so there would be a guarantee of some sort in the bill of rights that the services we're offering here would be exemplary, and that if those didn't meet a standard of exemplary service, there would be recourse available for that particular individual. I think it would fall into the general class of service standards that we've already developed, in my view, in our At Your Service brochure.
I think a bill of rights would really be an important complement to elevate the service understanding and to communicate it in the widest possible manner. As we've indicated in the past, we've introduced Salute! magazine to try to get better communications out across the country. This could very much add to that and improve the overall framework of communications.