Gentlemen, I thank you very much for your appearance.
I have a few questions here. I've heard these statistics before that 84% are satisfied with the service they receive, and 96% in the long-term facilities are satisfied. You're right, I don't think any other government department can claim this, especially the Department of Fisheries and Oceans. If anybody needs an ombudsman, it's them.
I'm just thinking out loud. With such high approval ratings of service coming from DVA, why do we need a bill of rights and an ombudsman?