Mr. Chair, that's exactly it. It's a continuum starting with the caseworker. I can give an example of an 80-year-old veteran who had to get three quotes to send to Charlottetown for an orthopedic toilet seat. It was $300. It's something that the case manager should have been able to buy of his or her own volition.
There are other examples. I'm not exactly sure of the facts, but I think it was in Victoria where they were overworked so the files that had to be actioned were sent to St. John's, Newfoundland because they didn't have the work. They were all sent there and any problems had to be dealt with in that fashion.
I firmly believe that if the people who have to face the veterans were empowered, the system would look after itself if they were properly led, and we wouldn't have to be bringing all decisions for money into Charlottetown or related offices.