I would say that our response is very positive and that we work with the ombudsman. For example, I have quarterly meetings with the ombudsman so that many of the things that had been noted in the ombudsman's report—and we appreciate his input—we've actually been working on for some time. So this doesn't come as just an end-of-the-year report, and then it's over to us. We are working with the ombudsman, and we'll continue to work with the ombudsman, to make the adjustments that somebody from maybe a little bit afar can bring to our attention.
On November 22nd, 2011. See this statement in context.