That's a good question.
Mr. Chair, what we're looking at here is the fact that, like many other departments.... I worked at DND for many years. There were these types of layers or silos. It doesn't matter what you call them. That structure affects the capacity of the personnel within those silos to know what's going on throughout the department holistically. It actually forces people to work out of baskets.
But not all veterans should be treated out of one basket. They might need a little bit here or a little bit there. Hopefully, the transformation is going to take us there. That's what we'll be looking for—whether veterans are getting access to benefits they rightly deserve.
And is it complicated...? We find, for instance, that in communications within the department, people are very knowledgeable about their own programs, the ones they administer. But when it comes to something different, there's really little knowledge there. So I think people need to be educated and need to be knowledgeable about the whole program, not just about what's in their silos.