I guess my first response is that obviously, due to privacy concerns, I cannot make any comment on any of the individual cases you mentioned.
I can say on a much more general basis that the employees of Veterans Affairs Canada care about the veterans and their families. I've been around government for a long time. I've worked in numerous departments. I've worked outside of Ottawa. I've worked all over this country, and I've never seen employees as dedicated as Veterans Affairs employees.
I can assure you that if there is any way to ensure that a veteran gets what he or she needs, the front-line employees of Veterans Affairs will go that extra mile to make sure it happens.