The first thing is to understand when a veteran has an issue. So our case managers, who are the front line in many cases and the first point of contact, are being trained to recognize the indicators of mental health issues, and it's a sensitive area. It's very unlikely that people will come in and ask for mental health support. So the case managers are trained to find a way to work with them to get the information. They get the families involved, because to support people with mental health issues requires good support around them as well.
That's one thing, and then they work with mental health professionals. As a case manager on the ground, you have access to and you can support the veteran to receive benefit from mental health, whether it's a psychologist or an addictions counsellor. There's a range of professionals who are available. They also refer those clients to the operational stress injury clinic. They'll make a direct referral, and that's where, in those 17 sites across the country, a veteran can get direct support.
We're building capacity through those centres as well. It's an area, as you know, where we need to have as many health professionals as possible who are trained in this. If you're not close to an operational stress injury clinic, we can use telecommunications to do mental health. All of the clinics have the capacity for mental health services through telecommunications. That might sound like an approach that may not work as well, but in fact it can, at least to engage at the front. So we're having good success with that as well.