You talked about the importance of local and provincial services and knowledge of those services. You talked about how it's an opportunity for us. I think one of the examples is when it comes to rural communities and rural settings. You also mentioned case managers looking at visiting individual veterans' homes. Is this a practice that is regularly done, or it is not the norm?
My experience, coming from a military community, is that particularly our older veterans, who aren't necessarily on Facebook and know all the rest of computer technology, often prefer to come in to sit down and meet with their Veterans Affairs Canada representatives. They often feel more comfortable doing that if the setting is on the base, or somewhere of that nature.
How often is that done, and how important is the actual presence of the office in some of these communities?