Certainly getting more people, boots on the ground, into the communities has been very important. I know in Cold Lake, my community, it's been very well received. It allows more case managers to actually get out and do things when you have more staff in these rural and remote communities. The OSI clinics have also been very well received.
I have one complaint on the OSI clinics. It's not necessarily a criticism; it's just a vision moving forward. We need to make sure there are more mental health professionals in some of these rural communities. It can be an extremely draining process for a member and their family to drive three to four hours to attend a mental health session. They almost have to stay overnight.
If those services were accessible in some of these rural communities, they would be very well received. The mental health professionals we have in those rural communities are certainly overworked as it is.
On my last question, for a lot of my older veterans the paperwork has been very confusing over the years. What work has the department done to help streamline some of this—payments through the VIP program and mileage—to make it less complex and a little more direct and to the point?